Frequently Asked Questions
1. How do I receive my templates after purchase?
Answer: Upon successful payment via our secure Paystack gateway, you will receive an immediate confirmation email containing your encrypted download links.
2. What software do I need to use these digital assets?
Answer: Our signature products and digital templates are designed for maximum compatibility with industry-standard software. Most assets are provided in PDF, EPUB, ZIP, or Microsoft Office formats. In the case of an EPUB file, you need a Compatible Device and an e-Reading App or Software. For all other products, please ensure you have the latest version of software installed.
3. What is the Prestige Guild refund policy for digital goods?
Answer: Due to the non-tangible, instant-access nature of our digital products, we maintain a strict no-refund policy once a download link has been generated. This aligns with South African ECTA regulations for unreturnable digital content. If you encounter a technical file error, our concierge support team will provide a replacement within 24–48 hours.
4. Is it safe to purchase from South Africa if I am an international client?
Answer: Yes. Prestige Guild utilizes Paystack, a world-class payment orchestrator that meets the highest global PCI-DSS security standards. While our base currency is ZAR, your bank will handle the conversion automatically, ensuring a seamless and secure transaction regardless of your global location.
Get in touch with us