Frequently Asked Questions
1. How do I receive my templates after purchase?
Answer: Upon successful payment via our secure Peach Payments gateway, you will receive an immediate confirmation email containing your encrypted download links.
2. What software do I need to use these digital assets?
Answer: Our signature products and digital templates are designed for maximum compatibility with industry-standard software. Most assets are provided in PDF, ZIP, or Microsoft Office formats. Please review the “Technical Specifications” on each individual product or digital template page to ensure you have the required version of Excel, Word, or Adobe Reader installed.
3. What is the Prestige Guild refund policy for digital goods?
Answer: Due to the non-tangible, instant-access nature of our digital products and digital templates, we maintain a strict no-refund policy once a download link has been generated. This aligns with South African ECTA regulations for unreturnable digital content. If you encounter a technical file error, our concierge support team will provide a replacement within 24–48 hours.
4. Is it safe to purchase from South Africa if I am an international client?
Answer: Yes. Prestige Guild utilizes Peach Payments, a world-class payment orchestrator that meets the highest global PCI-DSS security standards. While our base currency is ZAR, your bank will handle the conversion automatically, ensuring a seamless and secure transaction regardless of your global location.
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